Frequently Asked Questions (FAQs)

If you have a question that isn't in the list, feel free to call us!

When does my item ship?

– Our shipping cutoff time is 1 p.m. CST Monday-Friday. In-stock items will ship out that day if placed before that time.

How does my item ship?

– Items that weigh under 10 lbs ship via UPS Surepost (approx 7-10 business days for delivery)

Phone number for manufacturer? If parts are missing, who do I call?

– We recommend you call our customer service team at 855.397.8170.

How do I return my item?

– Returns information can be found on the bottom of each of our websites.

Is it in stock?

– Availability of a product can be located on the item's display page. Just click on size or color.

I am interested in buying an item. Can I get it in a different color?

– Availability of color can be located on the item's display page. Check for the color you want to see.

Are there sizing charts for batting gloves?

– See if this page is what you need: Batting Glove Size Chart

Do batting gloves only come in pairs, or can I buy them separately?

– All batting gloves we sell are sold in pairs.

Regarding instructions for items that need to be put together:

– If instructions are missing you can give us a call and we can try to locate them for you, or you might check the manufacturer's website to see if they have instructions posted online.

How do I find a team color I need? Can we get items with their logo on it?

– We recommend you call our team sales department at 866.816.9892.

What is the cut-off for shipping on same day shipping?

– Our shipping cut-off time is 1 p.m. CST Monday-Friday.

Do you ship to Canada? England? APO's? How long does it take?

– We do ship individual orders to Canada and to APO addresses, shipping time can vary, but usually takes about 2 weeks. For other international shipments, we recommend you contact our team sales division at 866.816.9892 for pricing.

Where are you located? Do you have a store near me?

– We have only one retail store which is located in San Antonio, TX. Our corporate office is also in San Antonio.

Corporate Office:

Team Express
5750 Northwest Pky, Ste. 100
San Antonio, TX 78249-3374
Phone: 210.348.7000
Fax: 210.525.9339

Visit Our Texas Retail Store:

The Baseball, Basketball, Softball, and Football Superstore

1003 E Nakoma St Ste 104
San Antonio TX 78216-2876
Store Manager: Travis Torres

Can we expedite the drop ship items from the manufacturer? 

– In some cases--usually for team sales-- we can request expedited shipping. But we do not offer that for individual orders.

Can representatives see my order that I am placing online?

– No, we cannot see your shopping cart.

Can you see into my shopping cart?

– No, we cannot see your shopping cart.

Which facemask goes with which helmet? 

– Suggestions are found online; if you have any question, give us a call, toll free: 855.397.8170. We are always here to help you.

What is the inseam on these baseball pants? Do you have a sizing chart for this jacket?

– Sizing charts are found on the item's display page, if we have sizing information. If you're uncertain, give us a call 855.397.8170. We're always here to help you.

This ships in 3 - 5 business days. Somewhere else states 3 - 10 business days. Which one is correct?

– It can take a day or two to process orders (particularly with drop ship orders). Shipping time on top of the processing time can put the item out about 10 days for delivery.

Shipping To A Hotel 

– We understand that sometimes you will need to ship your order to a hotel and meet it there, and we are more than happy to ship your order to your destination. However, please note that we are not liable for your package arriving late due to unforeseen circumstances with UPS, such as weather, related delays or federal holidays. Additionally, we are not liable in the event of damage to a package due to mishandling at a hotel. If the package was damaged by UPS while in transit, please contact us by phone at 855.397.8170 so that we may begin an investigation claim with UPS. Please contact us with any additional questions.